At First Class HALT we treat our customers the way we want to be treated and we treat your vehicle like our own. We want to help you protect the investment you have made in your vehicle by providing the best preventative maintenance service available. Our mission is to deliver high quality, accurate work at affordable prices. We will never sell you a service or repair that doesn’t absolutely need to be done. You can be sure that when you come to First Class HALT, your vehicle will receive only the service that it requires and nothing else. Future required maintenance will be prioritized, allowing the customer to budget for needed repairs “down the road.”
First Class HALT is a shop you can trust and we work quickly and efficiently on your vehicle, saving you money. Every customer who comes through our door can expect to be treated with courtesy and respect. Our relationships over the years have been built on honesty and integrity and we are proud to continue that tradition. We pride ourselves on providing you with dealership services at a fraction of the cost. You can trust our quality of service—your complete satisfaction is our goal.
Owner Mark Maitland-Smith is a Master ASE Certified Technician and was a Platinum Level Honda Technician for four years. Mark has won awards for best technician of the month and of the year for five years. With 21 years of experience in the automotive industry, he is exceptionally qualified to provide you with the type of service and repair that will get your vehicle back on the road and save you money. He is a graduate of Alfred University, New York, with an Automotive Degree and is a Master ASE technician and was a Platinum Level Honda technician—the highest level awarded. Mark has a strong educational background in the field of automobile repairs and service and brings a significant depth of industry experience. His dealership experience includes 15 years of Honda and 2 years with Toyota & Lexus.
Mark’s diagnostic ability is renowned. Cars that no one else can fix are sent to him, both inside and outside of dealerships. He is always able to find the problem and remedy it. Mark established First Class HALT to focus on repairs and service for primarily Honda/Acura and Toyota/Lexus owners in the Greenville and Anderson areas. With a more friendly and personal environment than the dealerships, First Class HALT is proud to offer you superior service, competitive pricing, and the knowledge that you and your vehicle will be taken care of.
- 30+ years working in the public eye!
- Familiarity with excellent customer service.
- Optimization of customer experience.
- Advancements throughout the years leading to managerial positions, including Team Leader, Management, and Human Resources.
“My motto has always been to treat others as I would want my own family to be treated. I value the Quality of Excellence that First Class HALT provides, going the extra mile, and personal relationship that we strive to maintain with our customers here at FCH. I feel that you are not a number, but a valued customer with a name when you walk through the door. I believe FCH has kept this motto throughout and have seen first hand in the 3 years being with FCH how it is infectious and how it spreads through word of mouth. It’s been a great experience! Looking forward to many more years!!”
Service Manager / Lexus Specialist
- Graduated Greenville Technical College with a 2 year Associate’s Degree in Business
- Worked at Lexus of Greenville for 10 years as a Service Manager/Master Certification Level
- Won the Elite Lexus Award 9 out of 10 years—this award is only given to the top 10% of Lexus Dealers in the Nation!
“What I enjoy about working at FCH: the attention to detail that we give our customers. We inspect each and every vehicle like it is our own. In today’s world, customers are treated like a number instead of a name. Here at FCH, we are like family. No job is too big or too small for us. The single most important maintenance on your vehicle: make sure that you change the oil and filter every 5,000 miles. It doesn’t matter what kind of vehicle you have, changing the oil is the life of the vehicle. People often forget how important this is to perform.”
Shop Foreman / Honda Specialist
- 22+ years’ experience with Honda; Factory Trained.
- 3+ years as an FCH Technician, then promoted to Shop Foreman.
- ASE Certified Mechanic
“What I have enjoyed most working for FCH is having more time to spend time with my family because the company emphasizes that weekends should be spent with the ones you love. One thing I have seen through the years and will always emphasize to our valued customers is routine maintenance to help prevent breakdowns and costly repairs from neglect, which can get up into the thousands of dollars for repairs! We see this far more often than necessary. Keeping up with routine with maintenance will save time and money!”
Acura / Honda Tech
- 1978: Graduated from a BOCES Automotive Tech School (Upstate New York)
- Many Manufacturing Schools
- 38 Years’ Experience
- Factory Trained in: Honda, Isuzu, Subaru, and Chrysler Plymouth
- ACE Certified Experience Master Tech
“What I love most working at FCH is the people I work with. The most important thing, in my opinion, is making sure that the mechanic that works on your vehicle knows the car line and specializes in the type of vehicle they are working on. With today’s technology, it is crucial that the technician has factory training on a particular car and exclusively knows the make of the vehicle they work on to provide proper diagnostics and repair. Using OE and OEM parts is critical, as every veteran mechanic knows.”
Mechanic / Toyota & Hybrid Specialist
- Master ASE
- Master Toyota Certification/Hybrid Certification
- Trained at Southeast Toyota
- 15 Years’ Experience
“The reason I love working at FCH is because I am able to take the time to look a car over as if it was mine, ensuring quality work and a happy customer. To me, the most important maintenance for a vehicle is oil changes. This gives us the opportunity to inspect vehicles on a regular basis, which can help us catch early problems and prevent breakdowns or more expensive repairs in the future. I think that most repair shops are good at working on all kinds of vehicles, but at FCH, we are experts at working on YOUR vehicle.”