Will you fix my Nissan, Ford, VW, etc.?
No. We are Honda, Acura, Lexus, and Toyota/Scion specialists! Each one of our mechanics is factory trained and awarded for either Honda/Acura or Lexus/Toyota. We train constantly to keep up with new technology in our field. This would be impossible if we were training for all vehicle makes and models. Additionally, we have factory-specialized tools and equipment that pertain only to Honda, Acura, Lexus, Toyota and Scion.
We choose to do what we do exceptionally rather than doing well with many makes and models. Specializing is imperative in today’s car maintenance/repair/service world!
Do you waive diagnostic fees if we do the recommend work?
Most of the time we do not. If we are able to repair the customer’s complaint at the time of diagnosis, then yes! Sometimes we do apply the diagnostic time towards the repair, such as if we had to access a component to test it and found it is faulty and needs to be replaced. It takes times to properly diagnose a problem and we do charge for our expertise. Often we get vehicles in our shop that have been elsewhere and were not fixed because expensive parts were unnecessarily replaced from guessing instead of a knowledgeable technician diagnosing correctly in the first place.
How long will the service take?
Service work can take anywhere from less than an hour to a whole day depending on what is being performed on your vehicle. Please do not hesitate to ask our staff how long we will need your vehicle and if we recommend you waiting or leaving it with us. In the event that you need to leave it, we provide a free shuttle service (8am- 5pm) that can take you to and from your destination in the local Greenville or Anderson area. We also provide rental cars for those who need it for $30 for 24 hours.
Can I wait in the lobby while the service is performed?
You can wait, if you like, in our very clean, comfortable waiting room. We discourage waiting on your vehicle, as we have found most customers easily become impatient &/or upset with us, if the vehicle takes more than an hour. We have very few things that we do at FCH that require less than an hour’s wait time; even our FCH oil change services take around 2 1/2 hours to perform, due to the way we do them, in the manner which makes our customers come to us in the first place. We do offer a free shuttle service to the local Greenville area (7-mile radius). We can take you home, to work, or just over to Panera Bread to enjoy a cup of coffee & a bite to eat. Otherwise, we provide free high-speed Wi-Fi, DirecTV, magazines, coffee, cold drinks, a clean private restroom, comfortable leather couches, microwave, and a work table with comfortable stools. We have a nice bench outside for our customers that want to smoke. Also, we are pet friendly; so, if you bring your dog, we will have water and a treat for them!
How much do you charge if I bring my own parts?
Due to legal ramifications, we do not allow customers to provide their own parts. Our parts are OE/OEM and come with a 3 year/36,000 mile warranty, in most cases.
What is the warranty on your repairs?
In most cases our warranty is 3 years or 36,000 miles (which ever comes first). We have just recently increased our warranty to show our customers our confidence in our parts and workmanship. Our warranty is on the front page in dark lettering of every invoice and estimate.
Can I drive my vehicle with the engine light on the dash?
Although in most cases you can drive your vehicle when the check engine light is on, we do not recommend it for several reasons. When the check engine light is on, it’s letting you know that there is a problem. Your vehicle then runs in a fail safe/limp mode which in turn will decrease performance and fuel mileage in an effort to save the vehicle from any further damage. These parameters are set at the factory. If you keep driving your vehicle with the light on you will not be able tell if other problems occur. Also, once the light is on you can cause excessive damage to a component or the failed component can cause damage to your engine/transmission by not being repaired. This can cost you a lot of money if not addressed in time. A lot of people say “I’ve been driving my car around for years with the light on in my dash,” not knowing that it was only going to be a few hundred dollars to repair in the first place and is now going to cost them thousands of dollars or in some cases not worth repairing at all because the repairs exceed the value of the vehicle! So, while you can technically drive with your check engine light on, it’s not worth the danger to you and your passengers or the possible damage to your vehicle.
Are the technicians ASE certified?
All of FCH’s technicians are ASE certified. We like to brag about our experience as well. All of our technicians have a minimum of 15 years of working at the dealership on their respective car lines. They were factory trained for years and the experience they received while working in the dealership has been very valuable. They now use that knowledge and experience in an atmosphere where honesty, integrity, and caring about a customer’s vehicle is the norm. Even our oil changes are performed by our line techs, not minimum wage employees or a kid that is working for a summer job. We do our best to make sure the same technician works on your vehicle every time it comes in. This way a relationship is formed between you, your vehicle, and the technician. That’s another reason why people like coming to FCH.