FAQ

Frequently Asked Questions

Got a question? We’re here to help.


  • What are your business hours?

    All 3 of our locations operate Monday through Friday from 7:30 am to 6:00 pm.


    You can book an appointment by clicking here!

  • Will you fix my Nissan, Ford, VW, etc.?

    No. We are Honda, Acura, Lexus, and Toyota/Scion specialists. Each one of our mechanics is factory trained and awarded for either Honda/Acura or Lexus/Toyota. We train constantly to keep up with new technology in our field. This would be impossible if we were training for all vehicle makes and models. Additionally, we have factory specialized tools and equipment that pertain only to Honda, Acura, Lexus, Toyota/Scion.


    We choose to be exceptional rather than doing well with many makes and models. Specializing is imperative in today’s car maintenance/repair/service world!

  • Do you waive diagnostic fees if I do the recommend work?

    Most of the time we do not. If we are able to repair the customer’s complaint at the time of diagnosis, then yes! Sometimes we do apply the diagnostic time towards the repair, such as if we had to access a component to test it and found it is faulty and needs to be replaced. It takes times to properly diagnose a problem and we do charge for our expertise. Often we get vehicles in our shop that have been elsewhere and were not fixed because expensive parts were unnecessarily replaced from guessing instead of a knowledgeable technician diagnosing correctly in the first place.

  • How long will the service take?

    Service work can take anywhere from less than an hour to a whole day depending on what is being performed on your vehicle. Please do not hesitate to ask our staff how long we will need your vehicle and if we recommend you waiting or leaving it with us. In the event that you need to leave it, we provide a free shuttle service (8am- 5pm) that can take you to and from your destination in the local Greenville, Cherrydale or Anderson area. 

  • Can I wait in the lobby while the service is performed?

    You can wait, if you like, in our very clean, comfortable waiting room. We discourage waiting on your vehicle, as we have found most customers easily become impatient and/or upset with us if the vehicle takes more than an hour. We have very few things that we do at FCH that require less than an hour’s wait time; even our FCH oil change services take around 2 1/2 hours to perform, due to the way we do them, in the manner which makes our customers come to us in the first place. We do offer a free shuttle service to the local Greenville, Cherrydale and Anderson areas (7-mile radius). We can take you home, to work, or just over to Panera Bread to enjoy a cup of coffee and a bite to eat. We can also make arrangements for a rental vehicle or uber if our shuttle service does not work best for you.


    Otherwise, we provide free high-speed Wi-Fi, magazines, coffee, cold drinks, a clean private restroom, comfortable leather couches, a microwave, and a work table with comfortable stools. We have a nice bench outside for our customers that want to smoke (Greenville location).


    Also, we are pet friendly; so, if you bring your dog, we will have water and a treat for them!

  • How much do you charge if I bring my own parts?

    Due to liability, warranty coverages and our reputation we do not install customer supplied parts. In most cases we have a limited lifetime warranty on repairs that is covered nationwide. We are able ensure the quality of the parts being installed on your vehicle will perform just as it did when it was new.

  • What is the warranty on your repairs?

    In most cases our warranty is a Nationwide Limited Lifetime Warranty. We have just recently increased our warranty to show our customers our confidence in our parts and workmanship. Our warranty is documented at the bottom of every invoice . For a list of coverages please refer to our Warranty page on our website by clicking here. 

  • Can I drive my vehicle with the engine light on in my dash?

    Although in most cases you can drive your vehicle when the check engine light is on, we do not recommend it for several reasons. When the check engine light is on, it’s letting you know that there is a problem. Your vehicle then runs in a fail safe/limp mode which in turn will decrease performance and fuel mileage in an effort to save the vehicle from any further damage. These parameters are set at the factory. If you keep driving your vehicle with the light on you will not be able to tell if other problems occur. Also, once the light is on you can cause excessive damage to a component or the failed component can cause damage to your engine/transmission by not being repaired. This can cost you a lot of money if not addressed in time. A lot of people say “I’ve been driving my car around for years with the light on in my dash,” not knowing that it was only going to be a few hundred dollars to repair in the first place and is now going to cost them thousands of dollars or in some cases not worth repairing at all because the repairs exceed the value of the vehicle! So, while you can technically drive with your check engine light on, it’s not worth the danger to you and your passengers or the possible damage to your vehicle.

  • Are your technicians ASE certified?

    Yes, ASE certifications are an important aspect of our business here at First Class HALT. We take pride in the fact that all of our technicians are ASE certified. This means that they have gone through a rigorous testing process to prove their knowledge and expertise in the field of automotive repair.


    In fact, we are so proud of our technicians' certifications that we display them prominently in our shop. This not only serves as a testament to their hard work and dedication, but also gives our

    customers peace of mind knowing that they are entrusting their vehicles to highly skilled professionals.


    You can read more about ASE certification by clicking here

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